Groundhog Day, except it's worse

-

 



Today marks 32 days without mail delivery at my home. I checked the mail twice yesterday, and once today at 12:45. Nothing. Not even mail from yesterday. 

Today, as I do every day, I called the following phone numbers: 

Roger's Park Post Office: 773-743-2650 (no answer)
Jackie Cole, Station Manager: 773-943-9107 (phone rang for 4 minutes, eventually disconnected. No message service, no answer)
Loretta Wilkinson, Customer Service Manager: 312-983-6107 (voicemail box full)
Wanda Prater, Post Master: 312-983-8022 (no answer, VM box full)
Consumer Affairs- 312-983-8030 (weird voicemail greeting message, left a message as I do everyday)

No answer, didn't speak to anyone. 

I also chose to brave the general USPS customer service line- 800-275-8777 
I was on hold for an hour, and then I spoke to someone for 15 minutes. The outcome? 
"Write a letter to Office of Consumer Advocate"
Done. The gentleman on the phone did "escalate" my inquiry that I completed on their website on 12/1. We will see where that goes. 




It appears that the media pressure is working for others in my neighborhood, but not for me. And I was the one telling them about it! BUT I am glad there is change happening- that is the most important thing. 



Now I wonder if I want to go to the Roger's Park Post Office again to see if any of our mail showed up, but part of me thinks that is dangerous (due to COVID) and a HUGE waste of my time. 

Comments

Post a Comment

Popular posts from this blog

Starting to feel like the Titanic Lady

-
Image
  "It's been 35 days..." each day that goes by, this situation ages me a little more, and I feel as if I am fighting a fog with my fists. No one is responding, no one is reaching out to me or my neighbors about my mail. Let's review:  35 Days without regular mail delivery (I've received 5 piece of mail in the past month) 5 packages currently in purgatory 7 USPS Customer service cases since 11/15 (all "resolved!" on their end) 5 Daily phone calls for the past two weeks. No answer. No response.  This afternoon I was on the radio talking to Anna Davlantes on WGN 720 radio. Since the media has quieted down on the issue, the mail has slowed down again. Although the Roger's Park Post Office has claimed to hire 8-10 new carriers, quick train and deploy them, they will be ready, (I'm assuming) to start working just as the holiday mail surge happens. Then we are backed up by a month, not getting current, daily mail, and will be expecting holiday mail... w
Read more

Roger's Park Post Office Informal Resident Responses Email

-
 This morning I sent the following email to many employees of the USPS, local and state politicians, media, and residents who asked to be included.  I will put the presentation with the responses in a separate post.  To Whom It May Concern-  Hello, my name is Pauline Scott and I am a Chicago resident that has had years of issues with their mail from the Roger's Park Post Office. I was in contact with many of you last November and December of 2020. I did not receive any mail for over a month and after all normal USPS protocols failed, I reached out to my local politicians and media. There were hundreds of neighbors with similar issues in my community. To get a better understanding I created a Google questionnaire and sent it to my neighbors to see how these issues affected those around me. This questionnaire received 132 responses from 12/11/20-12/21/20. The report will show how clearly this particular location has failed it's residents.  Attached to this email you will find two
Read more

For my birthday I got mail

-
Image
Wednesday, 12/9 was my birthday, so I decided I’d try to take a break from fighting the Goliath that is USPS. Unfortunately, it was the day the USPS started responding to me regarding my various emails I sent to the leadership. Apparently, I must have finally touched the right nerve- because the past two days have been full of higher ups calling me.  Tuesday, 12/8 at ~6:30 pm, I received a phone call from Wanda Prater, the Post Master and Randy Stine, District Manager. These people were on the top of my “fire them” list, not only because of these past few weeks, but the years of issues Schakowsky has noted many times. Their phone call consisted of clarifying the issues and what exactly they were doing about it- but specifically in regards to my case. Randy Stine was quiet for most of the phone call, so it was mostly Ms Prater explaining her resolutions to the issues. A rundown of what she said: Wanda Prater, Post Master 1. She was at the Rogers Park Post office for ~12 hours a day, try
Read more