Letter to multiple USPS Leaders & Politicians

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 To Whom It May Concern: 


I am hoping by now you are ALL aware of the issue at the Roger's Park Post Office located at 1723 W. Devon Ave. Chicago, IL 60660. Residents have not received mail for weeks now. The latest excuse is COVID- however- this particular post office has been mismanaged for YEARS. You can check for yourself. Right now I am watching a video of a Town Hall from February, 2020 PROMISING to fix the following issues: 
NO MAIL FOR WEEKS
MAIL DELIVERED TO THE WRONG ADDRESSES
MAIL DELIVERY AFTER DARK
NO ONE PICKING UP THE PHONE ANYWHERE

None of these issues have been resolved, which John Clay, Senior Plant Manager himself "promised" would be fixed. 

This particular office has had MULTIPLE issues for many years. Representative Jan Schakowsky has a large district here in Illinois, and she said herself during this Town Hall that this does not happen in other parts of her district. This tells me that the MANAGEMENT is to blame for the horrendous, dangerous, and imprudent disregard for their citizens. This is UNIQUE to this area- and it HAS TO STOP. 

I had to go to the post office 31 DAYS after I had last received mail to ask where my mail was. Why did I wait 31 days? First of all, I am 8 months pregnant. The CDC advises I avoid possible public situations that may get crowded- like this particular post office. I also was diagnosed with COVID in the month of November, and decided I would not go until I had a negative test result. 

Also, while I was in quarantine, I contacted the following: 
Week 1- I contacted the following: 
USPS Customer Service every day and emailed regarding missing mail. No response. 
Roger's Park Post Office 773-743-2650 (no answer, multiple times a day) I implore you to try this number yourself. If you get through to someone- buy a lotto ticket. 
Wanda Prater, Post Master Chicago (312) 983-8022 multiple messages left, no response 
Theresa Starr, Customer Service manager (I think?) (773) 583-8640
I received an email from USPS Customer Service that said: "Sorry, your delay is due to COVID. Mail is on the way! your case has been resolved!" I STILL DON'T HAVE ANY MAIL. 
I gave everyone a week to get back to me. I HEARD FROM ZERO PEOPLE. 
Week 2- I contacted the following: 
Congresswoman Jan Schakowsky
Alderman Andre Vasquez (48th Ward)
I gave them a week (Alderman Vasquez got back to me the same day) but Schakowsky's office did not get back to me 
Week 3- I contacted the following: 
Congresswoman Jan Schakowsky
USPS Chicago Consumer Affairs 312-983-8403
(in addition to EVERYONE from Week 1- still no response) 
Rep. Schakowsky's office got back to me that week and gave me reasons as to why there was a delay. No resolutions. 
I called the media. And they responded. 

My visit to the Roger's Park Post Office on 12/2 was futile. They did not have ANY OF MY MAIL AT THE OFFICE. They could not tell me WHERE MY MAIL WAS, "it might be at the plant." 

This week, I plan on doubling my efforts and contacting even more people. Any other business would have replaced the following people if this had gone on for months, let alone the years this "management team" has been in charge of this mess: 

Randy Stines- District Manager
Wanda Prater- Post Master
Regina Aikens- Marketing Manager
Keith Blain- Operations Manager
John Clay- Senior Plant Manager
Tim Norman- Corporate Communications Manager
and ESPECIALLY the management at the Roger's Park Post Office- 
Jackie Cole- Station Manager
Loretta Wilkinson- Customer Service Operations

As I write this- hundreds of my neighbors are relying on the USPS for medications, bills, important documents, checks, DURING A PANDEMIC. They are being told their packages are at the post office, which was a CROWDED MESS yesterday- only to be told that was an "error" and they need to "wait a few days for their packages." 

We've been told via Congresswoman Schakowsky's office this week that 8-10 new mail carriers were going to be hired for this post office. We were also told this was going to happen in August, 2020, March, 2020, February 2020, and February 2019. 

Shame on you, and shame on those who made promises and didn't keep them. COVID didn't make your mismanagement worse, it has exposed you all for the liars you are. 

I expect a response. Not a form response- but a REAL response that does not tell me that COVID, staffing, or budgets are to blame. I have heard ALL your reasons. This requires actual resolutions. 

Regards, 
Pauline Scott 

Sent to the following: 
musette.a.henley@usps.gov,
Deundra.M.Campbell@usps.gov,
Leslie.Combs@mail.house.gov,
Taina.Rodriguez@mail.house.gov,
Azure.D.Taylor@usps.gov,
regina.a.aikens@usps.gov,
timothy.j.norman@usps.gov,
kelly.m.sigmon@usps.gov,
ksigmon@usps.com,
david.e.williams@usps.gov
cc:leslie.combs@mail.house.gov,
info@40thward.org,
repcassidy@gmail.com,
Office@49thward.org,
communications@apwu.org

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