Pauline Scott's Portfolio

 This morning I sent the following email to many employees of the USPS, local and state politicians, media, and residents who asked to be included.  I will put the presentation with the responses in a separate post.  To Whom It May Concern-  Hello, my name is Pauline Scott and I am a Chicago resident that has had years of issues with their mail from the Roger's Park Post Office. I was in contact with many of you last November and December of 2020. I did not receive any mail for over a month and after all normal USPS protocols failed, I reached out to my local politicians and media. There were hundreds of neighbors with similar issues in my community. To get a better understanding I created a Google questionnaire and sent it to my neighbors to see how these issues affected those around me. This questionnaire received 132 responses from 12/11/20-12/21/20. The report will show how clearly this particular location has failed it's residents.  Attached to this email you will find two

Wednesday, 12/9 was my birthday, so I decided I’d try to take a break from fighting the Goliath that is USPS. Unfortunately, it was the day the USPS started responding to me regarding my various emails I sent to the leadership. Apparently, I must have finally touched the right nerve- because the past two days have been full of higher ups calling me.  Tuesday, 12/8 at ~6:30 pm, I received a phone call from Wanda Prater, the Post Master and Randy Stine, District Manager. These people were on the top of my “fire them” list, not only because of these past few weeks, but the years of issues Schakowsky has noted many times. Their phone call consisted of clarifying the issues and what exactly they were doing about it- but specifically in regards to my case. Randy Stine was quiet for most of the phone call, so it was mostly Ms Prater explaining her resolutions to the issues. A rundown of what she said: Wanda Prater, Post Master 1. She was at the Rogers Park Post office for ~12 hours a day, try

  "It's been 35 days..." each day that goes by, this situation ages me a little more, and I feel as if I am fighting a fog with my fists. No one is responding, no one is reaching out to me or my neighbors about my mail. Let's review:  35 Days without regular mail delivery (I've received 5 piece of mail in the past month) 5 packages currently in purgatory 7 USPS Customer service cases since 11/15 (all "resolved!" on their end) 5 Daily phone calls for the past two weeks. No answer. No response.  This afternoon I was on the radio talking to Anna Davlantes on WGN 720 radio. Since the media has quieted down on the issue, the mail has slowed down again. Although the Roger's Park Post Office has claimed to hire 8-10 new carriers, quick train and deploy them, they will be ready, (I'm assuming) to start working just as the holiday mail surge happens. Then we are backed up by a month, not getting current, daily mail, and will be expecting holiday mail... w

  I have no snappy title for this blog. I'm beyond frustrated, angry, annoyed. I am exhausted by this mess that I did not create. I am exhausted that the United States Postal Service operates this way. There are plenty of issues at the top, middle and bottom. I understand that. Here's the problem: I DON'T CARE. If any other agency, business, organization operated this way for this long, and I don't just mean 34 for days- I'm talking YEARS as evidenced in the media on my News page . The 34 days ALONE would warrant some kind of intervention from management, I assume. I would also like to reiterate that this is not individual to me, but to many in my area.  This is what my mailbox looks like, I live on a huge street, I'm not in a rural area that doesn't have a regular mail person or service. I live in a VERY urban area with a median home value of 700k. Our property taxes were just raised again.  I don't want to write about this anymore, I don't want to

   Yesterday, I closed my laptop at 4pm, thinking "ok, that's enough of THAT! Time to enjoy my weekend and family." That was very wishful thinking. I woke up to a few emails today and a phone call. I was with my family, doing some curbside pickups for gifts and generally having a good time with my dudes. The first e-mail made me audibly shout, "You effing liars!" and the second just made me laugh.  E-mail #1 Sent: 12/4/20 at 5pm (I didn't read it until this morning) TL:DR- "Your issue has been resolved! Your mail has been delivered!"  YEAH... NO! It hasn't?! The Supervisor, Ms. Lucas was the supervisor I spoke to when I went to the post office a few days ago. She took down my address, and even if she is taking a personal interest in my "case," I haven't received any mail. So this email is an outright lie.  The other lie this particular post office has taken to is marking packages as "Delivery delayed, customer request post of

  Today marks 32 days without mail delivery at my home. I checked the mail twice yesterday, and once today at 12:45. Nothing. Not even mail from yesterday.  Today, as I do every day, I called the following phone numbers:  Roger's Park Post Office: 773-743-2650 (no answer) Jackie Cole, Station Manager: 773-943-9107 (phone rang for 4 minutes, eventually disconnected. No message service, no answer) Loretta Wilkinson, Customer Service Manager: 312-983-6107 (voicemail box full) Wanda Prater, Post Master: 312-983-8022 (no answer, VM box full) Consumer Affairs- 312-983-8030 (weird voicemail greeting message, left a message as I do everyday) No answer, didn't speak to anyone.  I also chose to brave the general USPS customer service line- 800-275-8777  I was on hold for an hour, and then I spoke to someone for 15 minutes. The outcome?  "Write a letter to Office of Consumer Advocate" Done. The gentleman on the phone did "escalate" my inquiry that I completed on their